Frequently Asked Questions
Immerse yourself in the vibrant energy of our store and set off on an adventure with our must-have Jillian Jill Swimwear & Beach essentials. We appreciate your dedication in reading our store details.
DELIVERY
Where is Jillian Jill based?
Jillian Jill is based in Minnesota USA
What couriers do you use?
USPS
Do you ship overseas?
We do not ship overseas at this time
Can I pay for express delivery?
Yes you can!
We offer Ground Advantage & Priority Mail
QUALITY
Jillian Jill products authentic?
We at Jillian Jill strive to make sure all products are absolute authentic, unless otherwise specified.
CARE
Jillian Jill products hand picked?
We take pride in handpicking every product to ensure it meets our rigorous standards. Our exclusive partnerships with global brands allow us to deliver unparalleled quality just for you.
RETURNS
Can I return my item?
Refund Policy:
Refund: Your item must be in the same condition that you received unworn or unused, with tags, and clear from damage, in the original packing, and with the SKU label. You must request a refund within 7 days of receiving your purchase.
To start a return: You can contact us at boho@JillianJill.com. We will respond to you within 24 - 72 hours with shipping instructions on how and where to send your package. A return authorization number will be provided. Items sent back to us without first requesting a return will not be accepted. We do NOT accept exchanges of any kind.
Refunds: Please allow up to 7 business days for your return item to be processed. We will contact you once we receive and inspect your return. Upon approval, you'll be automatically refunded on your original payment method or store credit will be issued. Please remember it can take 2 to 10 days for your bank or credit card company to issue.
Orders returned without meeting the above criteria are subject to a 20% restocking FEE;
Shipping and handling charges are non-refundable.
Return shipping is the customer's responsibility unless a shipping error or item is damaged.
There are NO refunds on Beach Junk Journals, this is a Digital product that you download.